Buyer thanks RE/MAX agent for Above the Crowd service
In every transaction, RE/MAX agents work hard to provide their clients with the best home buying or selling experience. So what makes an agent stand out so much that the customer feels compelled to write an unsolicited testimonial about their experience? Just ask Jackie Crawford, agent at RE/MAX Associates Northeast II, who recently received a glowing testimonial from client Jo Ann Norwood.
“I believe that customer service is individual,” said Crawford. “I listen to what my customers are saying, and we establish goals together. That conversation allows me to provide the best service based on that specific client.”
This personalized approach begins with understanding the client’s reason for buying or selling their home. “With Jo Ann, her house had burned down and she’d been living in a hotel. So it wasn’t her decision to move, and you have to treat that differently,” said Crawford.
To Crawford, it was important that Jo Ann knew she had her best interests at heart. “She had been through so much, and I wanted to let her know that things were going to be better on the other side. Our goal was to find something that would truly make her happy – and we accomplished it!”
The following is Ms. Norwood’s testimonial:
I would like to introduce myself, my name is Jo Ann Norwood and RE/MAX agent Jackie Crawford helped me find my new home about 3 weeks ago in Eagle Springs. I wanted to send a huge kudos her way because in my eyes she is what customer service truly is, caring about your client and no matter what hurdles came her way, she jumped them with a smile on her face.
Looking for a new home can be an emotional and stressful experience but I have to say Jackie was my angel, you just can’t see her wings.
Thank you for making this a wonderful experience and I would recommend Jackie and RE/MAX in the future.
Jo Ann Norwood
RE/MAX Associates Northeast II
18700 West Lake Houston Parkway, Suite 103B
Humble, TX 77346